2.1 We will happily refund or exchange goods if you return them within 30 days of purchase. Please ensure the goods are in the same new condition, unused and in the original packaging. You will be responsible for Shipping Costs. Please note that delivery costs are non-refundable for returns.
2.2 Any opened packaging will not be accepted to be returned.
2.3 Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
2.4 Returns under our 30-Day Money Back Guarantee will be refunded in the amount you paid for the product less the initial delivery charges as set out in your Order Confirmation email and less which you authorize us to deduct off the balance to be refunded to you. We may refund by credit card or direct deposit.
2.5 Refunds take approximately 5-10 days by credit card or direct deposit.
2.6 Online purchases must be returned to the following location with your proof of purchase: Shop A4, Carlswald Décor Centre, Fifth Street, Carlswald, Midrand, 1684
2.7 To obtain a refund, you must first return the product(s) to us. Returns brought to our showroom in person carry no transport cost. If you return by courier, the courier cost is for your own account.
2.8 All returns will be done at our discretion only – in accordance with the applicable requirements, namely that the items are returned within 30 days of purchase, the item is returned in saleable condition, that is the item is unused, in its original sealed packaging, tags are attached, the item must not be broken or tampered with, the manual and accessories are included, a valid original invoice must be presented and the item is not subject to any exclusion listed below.
