1. Shipping
1.1 Delivery fees vary depending on the size, weight, and location of the products you choose to purchase from us as well as your chosen delivery location. Delivery fees will be calculated and displayed when you checkout but before you purchase your products – this is to ensure that you are notified of the extra cost for delivery fees before you pay for the goods.
1.2 Please note: The courier will require a signature from the purchaser or authorised person at the specified delivery address at the time of delivery. If there is no-one available to sign for a delivery, the parcel will be re-directed to the nearest courier depot. It will then be the responsibility of the purchaser to collect the goods from the designated depot or to arrange for re-delivery at own expense. We recommend that all deliveries be shipped to an address that is attended during business hours, to minimize any inconvenience and additional costs.
1.3 Please note that Caidan Lighting will not be held liable for any consignments lost in transit, damaged in transit, incorrectly delivered, or not received nor collected by the intended recipient / purchaser / authorized person of said consignment. The responsibility and accountability will be directly for the courier company and recipient / purchaser / authorized person.
1.4 P.O. boxes and parcel lockers – The couriers do not deliver to P.O. Boxes (post office boxes) or Parcel Lockers. Please ensure a full and correct address and all contact details are entered in the checkout process. Please also make a note of any and all contact details of the courier company in order for delivery arrangement and/or follow up purposes.
2. Refund and Exchange Policy
2.1 We will happily refund or exchange goods if you return them within 30 days of purchase. Please ensure the goods are in the same new condition, unused and in the original packaging. You will be responsible for Shipping Costs. Please note that delivery costs are non-refundable for returns.
2.2 Any opened packaging will not be accepted to be returned.
2.3 Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
2.4 Returns under our 30-Day Money Back Guarantee will be refunded in the amount you paid for the product less the initial delivery charges as set out in your Order Confirmation email and less which you authorize us to deduct off the balance to be refunded to you. We may refund by credit card or direct deposit.
2.5 Refunds take approximately 5-10 days by credit card or direct deposit.
2.6 Online purchases must be returned to the following location with your proof of purchase: Shop A4 Carlswald Décor Centre, 5TH Road Halfway Gardens, Midrand, Gauteng 1684.
2.7 To obtain a refund, you must first return the product(s) at your own cost.
2.8 All returns will be done at our discretion only – in accordance with the applicable requirements, namely that the items are returned within 30 days of purchase, the item is returned in saleable condition, that is the item is unused, in its original sealed packaging, tags are attached, the item must not be broken or tampered with, the manual and accessories are included, a valid original invoice must be presented and the item is not subject to any exclusion listed below.